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      Terms and conditions



      The following definitions will apply in the interpretation of these terms and conditions: The Company shall mean International Diplomatic Supplies Limited. The Customer shall mean the body, whether incorporated or unincorporated, which purchases or intends to purchase goods from the Company. Product shall mean the things sold or supplied by the Company to the Customer under these terms and conditions even where the Product is more in the nature of supply of services.

      General - The terms and conditions shall govern all sales of any Products to any Customers by The Company and shall override any additional or conflicting conditions the Customer may attempt to impose. No variation of these terms and conditions shall be valid unless agreed expressly and specifically in writing by The Company.

      Orders - Orders should be posted, faxed or e-mailed to the Company’s offices in Pulborough and must clearly identify the Product(s), pack sizes and quantity ordered. The country of final destination must be quoted on all orders. All orders received are subject to acceptance by The Company. Each order shall be considered as a separate contract.

      Cancellation Policy - Orders for Products listed in the main brochure may be changed or cancelled up to 72 hours prior to the dispatch of Products from the Company warehouse without charge. If a Customer should cancel an order for Products not listed in the main brochure and the Products have been specifically ordered from a third party, then the full price of the Products and any additional handling, transport, shipping or insurance costs committed and/or incurred at the point of cancellation will become the responsibility of the Customer and will be payable under the Payment terms outlined below. The property of the Products subsequently returned to the Company premises following cancellation of an order will be retained by the Company.

      Prices - Prices charged would be those determined by the Company at time of shipment of the Product - any change in price against the order would be advised to the Customer prior to shipment. Prices are exclusive of VAT and taxes.

      Delivery - All prices are quoted ex-warehouse. Prices for Products based on FOB, CIF or any other delivery terms are available on request for specific orders or enquiries. All risks in relation to the goods will pass to the Customer upon delivery to the Customer. Products are sold either packed onto pallets or hand loaded into containers. The Company does not operate a “sale or return” policy. All references by the Company to the timing of delivery to the Customer are estimates. In no case shall the estimated time of delivery to the Customer become a term of the contract. Every reasonable effort will be made on the part of the Company to meet agreed times and location for delivery, shipment or collection. However, these cannot be guaranteed and the Company shall not be liable for any loss caused by delay in delivery. Every reasonable effort will be made by The Company to ensure Product availability to meet orders for shipment. Actual availability can only be confirmed when the Products for the order are assembled. The Company shall not be liable for any loss caused by the unavailability of Product ordered. A freight amount shown on a Pro Forma invoice will be based on a specific shipping route. A freight amount will vary if a Customer wishes to alter the route. Any additional charge will be added to the final invoice. All delivery terms are subject to the rules of Incoterms 2010.

      Products - The Company guarantees that all goods supplied conform in every respect to relevant UK legislation. However, it is the sole responsibility of the Customer to ensure that Products ordered are acceptable under the laws of the importing country in relation to labelling, packaging, ingredients and any other considerations. The accuracy of any special Product requirement contained in the order is the responsibility of the Customer.

      Claims - The Customer, upon receipt, must inspect all Products. Any claim on the Company by the Customer based on any defect in the quantity, quality or condition of the Products must be reported in writing to the Company within three days of receipt, otherwise the Products shall be deemed to have been accepted by the Customer. Where there is a valid claim based on any defect of quality, the Company shall issue a credit note for no more than the invoiced price to the Customer for the Products not supplied and shall have no further liability to the Customer.

      Payment : Orders delivered by sea or road: Payment will be by credit card on despatch of goods unless otherwise agreed in writing by the Company. Orders delivered by air: Payment for airfreight orders is due immediately upon arrival of the goods at the destination airport. Payment outside these terms will incur additional clearing charges, payable by the Customer. At the discretion of the Company, the Customer may be granted Open Account facilities up to a specified credit limit and on completion of a satisfactory credit investigation. The Company reserves the right to withdraw such facilities without giving notice or reason to the Customer. In the event that the Customer fails to make a payment to the Company when it becomes payable, the Company reserves the right to a) defer or cancel any further orders b) charge interest at 3% above HSBC Bank Plc base rate per month c) charge the Customer all expenses, including legal fees, which the Company may incur in recovering such outstanding sums. Once 30 days have lapsed since date of delivery, a £10 late payment fee will be added to any overdue account. Payment by Bank Transfer should be made to : International Diplomatic Supplies HSBC Bank PLC WORTHING WARWICK STREET BRANCH 1 Warwick St, Worthing West Sussex, BN11 3DE, England BIC/SWIFT Code : MIDLGB22 GBP A/c No : 42034387 Sort Code : 40-47-25 IBAN : GB38MIDL40472542034387 USD A/c No : 70929876 Sort Code : 40-05-15 IBAN : GB43MIDL40051570929876 EUR A/c No : 70930554 Sort Code : 40-05-15 IBAN : GB70MIDL40051570930554 Retention of title. Notwithstanding the passing of risk in the Products, the property in the Products shall not pass to the Customer until the Company has received payment in full, together with payment of all other sums due.

      Documentation - The Company shall give all reasonable assistance in obtaining the necessary documentation to acCompany a shipment. However, the Company cannot accept responsibility for the acceptance of these documents by the authorities in an importing country. The Company reserves the right to charge the Customer for any documentation, inspection or other services supplied to the Customer in respect of their orders. Jurisdiction These terms and conditions shall be governed by the laws of England.

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